To help you resolve the issue asap, we’ve prepared two practical video tutorials. They show in detail how to check if the internal hoses at the top and bottom of the coffee machine are properly installed. After you’ve taken the time to view them, please send the videos back. We’ll then arrange for an engineer to conduct a more thorough investigation. This small step means a lot to us. Your feedback is highly valued as it helps us enhance and upgrade our products.

Coffee machine top hose inspection

https://cdn.shopify.com/videos/c/o/v/1370222ab0c84cf2be9e500c7b7f74b4.mp4

Check the bottom hose of the coffee machine

https://cdn.shopify.com/videos/c/o/v/3656cc315164401daf131fa8dd7d65ff.mp4