Contact Us

At Homtone, we're committed to providing you with exceptional customer service. If you have any questions, concerns, or need assistance with your purchase, please reach out to us through any of the following channels:

Customer Service Hours:

  • Monday to Friday: 9:00 AM to 5:00 PM (PST)
  • Saturday and Sunday: 10:00 AM to 4:00 PM (PST)

Live Chat:

  • For immediate assistance, use our 'Chat with Us' feature on our website during our customer service hours.

Email:

  • Send us a detailed email at cs@homtone.com. We aim to respond to all inquiries within 24 hours, excluding weekends and holidays.

Phone:

  • Call us at +1 (626) 803 8547 during our service hours for quick support.

    Social Media:

              Follow us on Youtube & Tiktok

    Return and Warranty Inquiries:

    • When contacting us regarding returns or warranty issues, please include your order number, a detailed description of the issue, and any relevant photos or videos to facilitate a swift resolution.

        Return Policy:

        • We offer a 30-day return policy for items purchased directly from Homtone, provided they are in new and unused condition with original packaging. For more details or to initiate a return, please contact us using the methods above.

        Warranty Registration:

        • Register your product warranty at warranty registration link to ensure you receive the full benefits of our warranty coverage.

        At Homtone, we stand behind the quality and durability of our products. To ensure that you receive the full benefits of our warranty, we encourage you to register your product. By registering, you're taking an important step to protect your investment and ensure that you're covered for any manufacturing defects or issues that may arise.

        Why Register Your Warranty?

        1. Peace of Mind: Registration confirms your warranty coverage and provides you with peace of mind knowing your product is protected.
        2. Easy Access: In the event of a warranty claim, having your product registered makes the process quicker and easier.
        3. Updates and Support: Registered customers may receive important updates and product support directly from Homtone.

        How to Register:

        To register your warranty, please visit the following link and follow the simple steps:

        Register Your Product Warranty

        You will need your product's serial number, which can typically be found on the product itself or in the product manual. Once you've submitted the registration form, you'll be on your way to enjoying the full benefits of your Homtone product warranty.

        Already Registered?

        If you've already registered your product and have any questions about your warranty, please contact our customer service team at cs@homtone.com or call us at +1 (626) 803 8547. We're here to help!

        Thank you for choosing Homtone.
        We're here to ensure your experience with our products is exceptional.