Payment
A: We accept a variety of payment methods including all major credit cards, debit cards, and PayPal. For your convenience, we also offer online payment options through our secure checkout process.
A: Absolutely. We use industry-leading encryption and security protocols to protect your payment information. Our website is also regularly audited to ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS).
A: Yes, you can place an order by calling our customer service team at +1 (626) 803 8547. Our representatives will be happy to assist you with the payment process.
A: At this time, we do not offer financing options. However, we do accept payments from most major credit cards, which may offer their own financing or interest-free periods.
Refund & Return
A: We offer a full refund within 30 days of purchase, provided the product is in its original condition and packaging. The customer is responsible for return shipping costs.
A: Returns for used products will be evaluated on a case-by-case basis. If the product is defective or damaged, we may offer a replacement or refund under our warranty policy.
A: To initiate a return, please contact our customer service team at cs@homtone.com or call us at +1 (626) 803 8547. Be sure to have your order number handy, and we will guide you through the return process.
A: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear on your account will depend on your bank or credit card company.
Order & Shipping
A: You can track your order by logging into your account on our website or by using the tracking number provided in your shipping confirmation email.
A: We offer a range of shipping options, including standard, expedited, and overnight shipping. The availability of these options will depend on your location.
A: At this time, we do not offer international shipping services. Our shipping is currently limited to addresses within the United States. We apologize for any inconvenience this may cause and appreciate your understanding.
For more info, see our "Shipping Policy" section at the site's footer.
A: While we do not directly ship internationally, you are welcome to use a freight forwarder to facilitate the shipment of our products to your country. Please note that you will be responsible for any additional shipping fees, taxes, or customs duties that may apply.
A: For information on shipping and customs regulations, we recommend contacting your local customs office or visiting their website. They can provide guidance on import policies, taxes, and any additional requirements for receiving shipments from abroad.
A: Yes, you can take your purchased products with you when you travel, as long as they comply with the travel regulations of the countries you are visiting. Be sure to check the specific regulations for each country on your itinerary.
Changes to the shipping address may be possible if the order has not yet been processed. Please contact us as soon as possible at cs@homtone.com or +1 (626) 803 8547 to request a change.
A: If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund, and assist you with the return process if necessary.
If You Have More Questions
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