Problem Description
Some users have reported that the agitator of the ice cream machine stops rotating before the 60-minute default program is completed. Does this indicate a machine malfunction? How can we confirm whether the device is operating normally? The following is a detailed troubleshooting guide with explanations of the principles involved.
I. Possible Causes and Normal Phenomena
1. Ice Cream Formation
Principle Explanation:
As the machine runs (typically between 30 to 60 minutes), the mixture gradually solidifies into ice cream, with its hardness and viscosity increasing significantly. When the stirring resistance exceeds the designed torque limit of the motor, the machine will activate its automatic protection mechanism and pause the agitator's rotation.
Key Tips:
At this point, the compressor will continue to cool, ensuring the ice cream continues to set.
Do not shut down the machine immediately! Allow the program to run its full 60 minutes to achieve a more uniform texture and smoother taste (you can adjust the removal time according to your personal preference).
As the machine runs (typically between 30 to 60 minutes), the mixture gradually solidifies into ice cream, with its hardness and viscosity increasing significantly. When the stirring resistance exceeds the designed torque limit of the motor, the machine will activate its automatic protection mechanism and pause the agitator's rotation.
Key Tips:
At this point, the compressor will continue to cool, ensuring the ice cream continues to set.
Do not shut down the machine immediately! Allow the program to run its full 60 minutes to achieve a more uniform texture and smoother taste (you can adjust the removal time according to your personal preference).
2. Program Logic and Design Rationality
Professional ice cream machines, especially those with compressors, typically have a standard production time of less than 60 minutes. The intermittent stoppage of the agitator is a normal phenomenon, in line with the physical principles of ice cream formation.
II. Device Self-Inspection Steps
If the agitator stops prematurely, please follow the steps below to confirm whether the device is functioning properly:
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Check the LED Screen Display: Verify if the temperature has dropped below zero, indicating that the cooling system is working normally.
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Inspect the Ice Cream's Physical State: Open the mixing bowl lid and observe whether the mixture has expanded (increased in volume) and taken on a semi-solid, fluffy texture. Gently touch the surface with a clean tool; properly formed ice cream should have no significant fluidity.
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Listen to the Machine's Operating Sound: The compressor should continue to emit a faint hum, indicating that cooling has not been interrupted.
III. Handling Abnormalities and After-Sales Support
If the problem persists after the above checks, please do not worry. You can send a video to our official after-sales email address, cs@homtone.com, along with your order number. Upon receiving your issue, we will immediately assist you and provide a satisfactory solution.
Video Content Requirements:
Video Content Requirements:
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A close-up shot of the agitator's status after about 30 minutes of operation (showing whether it is rotating).
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The dynamic display of the LED screen (including temperature and time).
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The overall operating state of the machine.
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